Frequently Asked Questions
Everything you need to know about shopping with Fenton & Fenton.
What are your standard shipping rates and delivery times?
Shipping costs are calculated based on the size, weight, and destination of your order. Standard delivery for in-stock items typically takes 3-7 business days, while larger furniture pieces may require 2-4 weeks for specialized freight delivery.
Do you offer international shipping?
Yes, we ship many of our smaller items and artworks globally. For international furniture inquiries, please contact our customer service team for a bespoke shipping quote to your location.
What is your return policy for change of mind?
We offer a 14-day return period for most homewares and accessories if they are in original condition. Please note that furniture, custom orders, and sale items are generally excluded from change-of-mind returns.
Can I see your products in person before purchasing?
Absolutely. You can visit our flagship showroom in Prahran, Melbourne, to experience our curated collections, furniture, and original artworks in person.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through Afterpay and Zip Pay for eligible purchases.
How do I care for my Fenton & Fenton furniture?
Each piece comes with specific care instructions. Generally, we recommend avoiding direct sunlight and using a soft, damp cloth for cleaning. For natural materials like marble or leather, specialized care products are recommended.